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Delivery and returns

Buying a gift from JBL Australia

What JBL Australia publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

30 days from the day you buy it, not the day Dad opens it. Buy this within a fortnight of the occasion or the window closes before the wrapping does.

Store credit or an exchange only, not a refund. The item has to come back unused, unopened and in its original sealed packaging, and anything in a sealed box with a broken seal is refused outright. You pay the return postage.

Worth knowing before you rely on this. They publish no dispatch time at all, and the delivery estimate is measured from shipment rather than from the order, so the total wait is an unknown plus one to two weeks. Treat this as the slowest retailer on the site and do not rely on it close to a deadline. The change of mind policy is also store credit rather than a refund, which is unusual among the retailers here.

Delivery

Free shipping
Over $100Free standard delivery on every order over $100, Australia wide.
Standard cost
$7.95 flat, Australia wide, on orders under $100
Standard time
About 1 week after shipment to major metropolitan areas and about 2 weeks to other areas, their own figure
Express
No
Express time
Not published
Dispatch
Not published
Click and collect
No

Returns

Window
30 days from the order date for change of mind
Change of mind
Yes
Return postage
You pay return postage

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

They do not deliver to PO boxes or parcel lockers, because every delivery needs a signature. A missed delivery leaves a card with pickup instructions. If an order has not arrived within 30 days of payment you can cancel it for a refund. Faults are handled by Harman support on +61 2 9151 0376 or support.apac@harman.com, and the Australian Consumer Law guarantees sit on top of all of the above.

Read from JBL Australia’s own pages: delivery. Policies change; we re-read them and print the date we last did.

16 picks · $129.95 to $849.95

What we list from JBL Australia

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.