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Delivery and returns

Buying a gift from Gourmet Basket

What Gourmet Basket publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

No change-of-mind returns. If it is the wrong thing, Dad is keeping it.

No refunds once a gift is shipped and delivered undamaged.

Worth knowing before you rely on this. Their delivery page lists the Sydney same-day courier at two different prices, so no express figure is published here.

Delivery

Free shipping
Not publishedNo dollar threshold. Free standard shipping is included in the price of hampers marked with a gold icon.
Standard cost
Free on eligible hampers, otherwise from $16.95 by weight and destination
Standard time
NSW, VIC, ACT and QLD metro 2 to 4 business days, TAS and SA metro 3 to 6, Perth, Darwin and elsewhere 5 to 10
Express
Yes
Express time
Sydney same-day courier on weekdays, delivered 1pm to 9pm
Dispatch
Daily cut-off 4pm weekdays, same-day Sydney cut-off 10.45am
Click and collect
Yes

Returns

Window
Up to 90 days from order, for gifts not yet shipped
Change of mind
No
Return postage
You pay return postage

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

Refunds only apply before dispatch. A $9.95 repacking charge applies if you supply a wrong delivery address. Collect from Artarmon weekdays.

Read from Gourmet Basket’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

9 picks · $69 to $299

What we list from Gourmet Basket

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.