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Delivery and returns

Buying a gift from Total Tools

What Total Tools publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

30 days from delivery. Fine unless you buy very early.

Exchange, not refund. Unused and resaleable. Excludes sale, promotional, spare parts and order-in products.

Delivery

Free shipping
Over $99Excludes bulky, heavy, clearance and dangerous goods, remote areas and interstate.
Standard cost
Calculated by postcode, weight and dimensions
Standard time
Metro 2 to 3 business days, Hobart 3 to 4, regional 3 to 4, remote 6 to 9
Express
Yes
Express time
CBD and metro 1 to 2 business days, regional 2 to 3
Dispatch
Within 1 to 2 business days, except special orders
Click and collect
Yes

Returns

Window
30 days
Change of mind
Yes
Return postage
Not published

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

The change-of-mind remedy is an exchange rather than a refund, and free delivery excludes interstate orders and anything bulky, heavy or on clearance.

Read from Total Tools’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

10 picks · $32.95 to $529

What we list from Total Tools

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.