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Delivery and returns

Buying a gift from CoolThings Australia

What CoolThings Australia publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

90 days from delivery. Comfortable for a gift bought well ahead.

All original packaging and instruction sheets, in out-of-the-box condition.

Delivery

Free shipping
Over $149Not on some larger items and bulk orders given special pricing.
Standard cost
$9.95
Standard time
5 to 10 business days
Express
Yes$14.95
Express time
1 to 2 business days
Dispatch
Same day if ordered before 12pm Monday to Friday
Click and collect
Yes

Returns

Window
90 days
Change of mind
Yes
Return postage
Depends on whether it is an exchange or a refund

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

Click and collect is from their single Launceston store. Flat-rate express excludes QLD, WA, NT and carts over 4kg. Change-of-mind return postage is at your cost; their reply-paid service is reserved for faulty goods.

Read from CoolThings Australia’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

18 picks · $14 to $140

What we list from CoolThings Australia

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.