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Delivery and returns

Buying a gift from RunDNA

What RunDNA publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

30 days from delivery. Fine unless you buy very early.

Unworn apart from trying on for fit, shoes tried indoors only. Socks cannot be returned once tried on, electronics once activated.

Delivery

Free shipping
Over $100Regular delivery free over $100, express free over $250.
Standard cost
$6.99 under $100
Standard time
Capital cities 1 to 5 business days, rural 2 to 10
Express
YesFree over $250, $3.99 over $150, $5.99 over $100, $9.99 under $100
Express time
Capital cities 1 to 2 business days, rural 1 to 5
Dispatch
Typically within 1 to 2 business days
Click and collect
Not published

Returns

Window
30 days
Change of mind
Yes
Return postage
Depends on whether it is an exchange or a refund

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

Exchanges are free both ways, but a straight refund costs you a $10 flat-rate return label. A sizing swap on a gift costs nothing.

Read from RunDNA’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

8 picks · $24.29 to $834.99

What we list from RunDNA

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.