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Delivery and returns

Buying a gift from Ocean and Earth

What Ocean and Earth publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

7 days from delivery. Short. Check the size before you wrap it.

Unworn, unused, undamaged, unaltered, original condition and packaging with proof of purchase. Sale items and gift cards cannot be returned.

Worth knowing before you rely on this. Two pages on their own site give different return windows, seven days and thirty. We have published the shorter one, because assuming the longer one is how a gift buyer misses the window.

Delivery

Free shipping
Over $100One transaction, store-wide, anywhere in Australia. Excludes softboards, surfboards, SUPs and free-standing racks, which carry $15 to $50 per item.
Standard cost
$15 on all other orders
Standard time
Eastern states 2 to 3 business days from shipping, WA and remote about 5
Express
Not published
Express time
Not published
Dispatch
1 to 3 days from order depending on stock
Click and collect
Not published

Returns

Window
7 days from receipt
Change of mind
Yes
Return postage
You pay return postage

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

Warranty length varies sharply by product, from lifetime on some board covers to three months on soft boards, bags and clothing. All postage and insurance on returns is paid by the buyer.

Read from Ocean and Earth’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

1 picks · $32 to $32

What we list from Ocean and Earth

Every price read off their live product page and dated on the card.