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Delivery and returns

Buying a gift from Gray-Nicolls Australia

What Gray-Nicolls Australia publishes about delivery and returns, read off their own pages, and what it means for something bought as a present rather than for yourself.

If it is wrong

14 days from the day you buy it, not the day Dad opens it. Buy this within a fortnight of the occasion or the window closes before the wrapping does.

Original packaging, unopened, no labels, stickers or writing on the box. Online purchases only, and a return authorisation number must be obtained first.

Delivery

Free shipping
Over $150Australian addresses.
Standard cost
$11 under $150
Standard time
Up to 5 working days
Express
Not published
Express time
Not published
Dispatch
Stock items ship within 1 to 2 business days
Click and collect
Not published

Returns

Window
14 days from purchase
Change of mind
Yes
Return postage
Not published

Whatever a policy says, a faulty, unsafe or misdescribed product carries a consumer guarantee that no store policy can remove. What your rights actually are.

The bit that catches people out

The 14-day window runs from the date of purchase, not delivery, so a gift bought early can fall outside it before it is opened. Faults must be reported within 10 working days of receipt.

Read from Gray-Nicolls Australia’s own pages: delivery · returns. Policies change; we re-read them and print the date we last did.

5 picks · $19.99 to $139.99

What we list from Gray-Nicolls Australia

Every price read off their live product page and dated on the card. Delivery speed varies by item, which is why each card carries its own.